My name is Sam. I have worked in an Australian BPO for five years as a Senior Risk Officer and Sales Support Officer. I have also handled PR and newsletter publication. Wearing different hats was challenging, but it has thickened my skin and sparked the idea that I could be more than just a typical BPO worker. When my employer underwent a change in management which was not pro-people, I resigned and gave myself a break.
BPO's are notorious for not providing adequate leave credits to their employees. I only had ten leave credits a year. Ten. My lunch and washroom breaks were also strictly regulated by our online system, so I was not able to do much during my employment. Resigning felt like freedom, and I was determined to never work for a BPO again.
Job hunting proved to be challenging. I was receiving calls from mostly BPO's because I was in demand for that industry. I must admit that I was tempted to accept some invitations. In fact, I even went to some interviews, but I did not like what I experienced because I was given a lot of uncertain terms like "shifting", "rotation", "bond", and "contractual". I did not care if the company seemed well-known or multinational. I was determined to brave uncharted territory, reject BPO's and contractual positions, and wait it out. While doing so, I worked out everyday, which was not easy because I have hypothyroidism. I regained my energy which was lost in the daily grind of handling other people's complaints and arrears. I read voraciously and ate healthfully. In time, I found employment in my alma mater.
Working in my university as a Program Officer is not easy, as I have major adjustments to make. I am an independent worker, as I have handled a senior role for half a decade. Working within a small department is not always easy because their work ethic is different. After two months of working there, I have somehow adapted. Since my job comes with significant free time and internet access, I have decided to improve my circumstances by immersing myself in knowledge. I have enrolled in online courses to improve my writing. After finishing two classes, I was able to put up this blog on my own. I met friends in the interwebs with similar interests, and I was able to see the status quo as a journey and not the end. I am enjoying it so much that I have enrolled in a purposeful branding e-course which is going to run until September 2017. I am turning thirty-one in August, so this is the best gift I could give to myself. I am learning so much and I know that my skills in project management, risk management, branding, and writing can help my community.
I am also passionate about social entrepreneurship and supporting local and handmade. When I am not writing on my blog, I eat out with A, practice creative journaling, and workout. I am also living a healthy life as hypothyroidism is already a constant variable.
I hope that I will also hear your stories soon. Let us support each other!